Privacy Policy

This privacy policy sets out:

• what information Knockbracken Fuels collects from you and why;

• how Knockbracken Fuels uses and protects any information that you give; and

• how you can access and manage your information.

Knockbracken Fuels is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

Knockbracken Fuels may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30 January 2020.

If you have any questions about this policy or more generally about our use of your personal information, you may contact us by writing to us at Data Protection, Knockbracken Fuels, 19 Knockbracken Drive, Carryduff, BT8 8EX, emailing us at info@knockbrackenfuels.com or phoning us on 02890 812733

This policy replaces all previous versions and is correct as of 30 January 2020. We reserve the right to change the policy at any time.

What we collect

We may collect the following information:

• name

• job title

• contact information including email address

• other relevant personal information (e.g. date of birth)

• card and or banking details

• electronic identifiers (e.g. IP addresses)

• demographic information such as postcode, preferences and interests

• other information relevant to customer offers and/or surveys

• in the case of job applicants, CVs and references relevant to the role that you are applying for

Ordinarily we will be the party collecting your information directly from you. However, there may be situations where this information is obtained by us from third parties. Examples of this would include:

• from a third party data profiling company, where you have given your consent for that company to pass such information on to us

• in the case of job applicants, from a third party recruitment agency

• from publically available sources (e.g. the electoral roll)

What we do with the information we gather

We require this information to understand your needs and provide you with a better service. In particular, we require it for the following reasons:

• internal record keeping and account management purposes (e.g. verifying your identity and fulfilling orders you place)

• providing you with the product or service you have requested from us

• improving our products and services

• contacting you by email, SMS, phone or mail for the purpose of account administration and/or processing and fulfilling orders and/or taking payment for such orders

• customising our website according to your interests

• reviewing your job application for roles with us and potentially offering you employment as a result of that review

• contacting you on the grounds of us having a legitimate interest to do so, if you are a current customer, to periodically send promotional mails or contact you by telephone about new products, special offers or other information which we think you may find interesting using the contact details which you have provided

• where you give us your consent to do so, we may

• periodically send promotional emails or SMS messages about new products, special offers or other information which we think you may find interesting using the contact details which you have provided

• use your information to contact you for market research purposes

In order to utilise your personal information, as set out about, we may allow third parties to process your personal information on our behalf. This is likely to be the case where, for example we:

• contract with a third party engineer or haulage company to provide our services to you

• request a third party data profiling company to establish trends and other buying/profile information

Where we share personal information for these purposes, we put in place controls to ensure that your personal information is only used for the purpose for which we’re sharing it (e.g. to install a new oil storage tank for you). Where we want to allow third parties to process or control your personal information for reasons other than those set out above, we will inform you of this and, if necessary, seek your consent to share such information with them.

Where we have asked for your consent to use your personal information for a particular purpose, this consent may be withdrawn by you at any time. Similarly, where we are using your personal information to fulfil a legitimate interest of ours, you may have a right to object to your personal information being used for a particular purpose (e.g. for direct marketing). Please see the section entitled ‘Controlling your personal information’ below.

Account Security

If you contact us or we contact you, we may ask for certain information from you to confirm your identity, check our records and deal with your account efficiently and correctly.

We aim to protect all of our customers from fraud. As part of this, we may use your personal information to verify your identity to help prevent or detect fraud. These checks may involve your information being disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Website Information

We use programs such as Google Analytics to help us find out:

• How many people visit our websites

• Which pages and parts of pages are most popular

• How long people spend in each area of the website

• What information people are looking for

These insights help us understand what customers want from our website and, consequently, how we can improve the website in the future.

Google Analytics uses cookies to collect non-personally identifiable information like:

• Browser types

• Operating systems

• Third party sites that direct you to us

• The time and date of a visit

What lawful basis we process your information on

We may only process your personal information where we have a lawful basis for processing it. What this lawful basis is will depend on the type of personal information you provide, and where we want to process personal information for a specific purpose not identified in this Privacy Policy we will notify you of this at that time.

Our lawful bases for processing your personal information are as follows:

In certain circumstances, we may be required to process your personal information in order to comply with a lawful obligation on us. This may be the case, for example, where a statutory or regulatory body requests such information in accordance with their legal powers. We also have a legitimate interest and, on occasion, a legal obligation to disclose personal information to regulatory bodies in certain circumstances, including where we have information about potential criminal acts or security threats, and may disclose information to authorities on this basis.

*If you proactively contact us to enquire about becoming a customer of us, we will treat you as a current customer for the purpose of potentially directly marketing to you on the grounds set out above.

Security

The security of your information is very important to us. As part of our commitment to keeping your data safe, our technical experts maintain physical, electronic and managerial procedures to keep safe the information we collect online.

Only authorised employees and carefully checked agents, contractors and sub-contractors, who provide a particular data processing service for us, are permitted access to your data. These people will only be allowed access to your data for the purposes identified within this Privacy Policy, processing it on our behalf or for IT security and maintenance.

Where a third party is processing your data on our behalf, we will take steps to ensure that such third party gives us commitments that it will process your data in line with EU law. If a third party processing your data on our behalf is located in a non-EU country that does not have data protection laws equivalent to those in the EU, we will always take appropriate additional steps to ensure that your personal information is kept safe and secure by those processing your data on our behalf. This will generally involve ensuring that such third party agrees to sign up to a formal legal agreement committing such party to comply with standards equivalent to those that would apply where that party to be located within the EU.

Sometimes, you might wish to disclose sensitive information to us, for example if you need a priority delivery because you are receiving medical treatment. We will only use sensitive data for the specific reason you disclosed it to us and we will take extra care to keep it secure. From time to time, we will check with you that we may continue to use that sensitive data for the specified purpose.

How long we hold your information for

The time period for which we keep information varies according to what we use the information for. Unless there is a specific legal requirement for us to keep information, we will keep your information for as long as it is relevant and useful for the purpose for which it was collected.

Where we are using your personal information to send you marketing information we will generally retain that information for marketing purposes for seven years from the point of your last order as we understand that even if you do not buy from us on every occasion, frequently we see repeat purchases from customers in this time period. We will retain your account information for seven years in line with relevant tax and contract requirements. In the case of commercial customers, we may retain personal information relating to such individuals within such customers for a longer period of time depending on the order and contracting cycles of such customers (e.g. if a customer commonly enters into five year deals, we would retain such information for a short period beyond the time when we would expect such agreement to be renewed).

In the case of unsuccessful job applicants, we will generally hold your CV and supporting documentation for a period of forty-eight months from the date of application. If you wish for us to hold your CV for longer and be considered for future roles then please just let us know.

The Individuals rights under GDPR

Under Data Protection legislation, you have the right to request access to information about you that we hold. To make a request for your personal information email info@knockbrackenfuels.com

You also have the right to:

- Object to processing data that is likely to cause, or is causing, damage or distress

- prevent processing for the purpose of direct marketing

- in certain circumstances have inaccurate personal data rectified, blocked, erased or destroyed; and

- claim compensation for damages caused by a breach of the Data Protection regulations

For further information on how your information is used, how we maintain the security of your information and your rights to access information we hold on you please email info@knockbrackenfuels.com

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at https://ico.org.uk/concerns/

We will not sell, distribute or lease your personal information to third parties for their control unless we have your permission, need to do so in order to fulfil a contractual obligation to you or are required by law to do so. Where we do seek your permission, we will name the relevant third party at the time we seek such permission from you and any such permission shall be limited to that third party. Please note that we may provide information for processing to certain third parties as outlined in the section entitled ‘What we do with the information we gather’.

If you believe that any information we are holding on you is incorrect, out of date or incomplete, please write, email or call us as soon as possible, using the details set out above. We will promptly correct any information found to be incorrect. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

Third Party Links and Cookies

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website(s). Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.